Pricing Details

US Pricing Details
During the trial period of the ConvertAble service, the customer will receive full access to ConvertAble and all available tools for free. The customer will only be charged the variable per message delivery fees listed below. The trial will commence with the first consumer sign-up to the service, as designated by ConvertAble. Messages containing images, video, contact cards or gifs shall be considered MMS.

During the trial period, the customer must inform ConvertAble of their intent to cancel services by sending an email to support@convertable.co or by sending a letter to:

ConvertAble
Attn: Customer Support
701 Market St, #111-133
St. Augustine, FL 32095

Unless cancelled by the customer, the service will automatically renew monthly until cancelled. Customers will be billed for the month in which the service is terminated.

Customer acknowledges and agrees that any rights it has to use a dedicated short code, long code, local or toll-free number shall automatically expire in the event Customer discontinues use of the ConvertAble service.

ConvertAble Lite Plan Pricing
For customers who have selected to use the basic features of our Lite Plan during the launch process and have less than 20,000 subscribers:

Base Fee: The customer will be charged a flat monthly base fee of $389. This fee may be discounted for customers who sign up for 12 month to 48 month agreements.

Variable Fee: The customer will be charged monthly for the total volume of text messages sent and received in the calendar month. The messages cost an avg. $.02 per USA text message segment and $.05 per USA multimedia message segment.

Subscribers: Once total subscribers in the Lite Plan exceeds 10,000, the customer will be automatically moved into our Complete Plan.

ConvertAble Complete Plan Pricing
For customers who have selected to use the basic features of our Complete Plan:

Base Fee: The customer will be charged a monthly base fee of $869. This fee may be discounted for customers who sign up for 12 month to 48 month agreements.

Variable Fee: The customer will be charged monthly for the total volume of text messages sent and received in the calendar month. The messages cost an avg. $.02 per USA text message segment and $.05 per USA multimedia message segment.

ConvertAble Premium Plan Pricing
For customers who have selected to use the advanced features of our Premium Plan:

Base Fee: The customer will be charged a minimum monthly base fee of $2,479. Prices will be customized based on the needs of the customer. This fee may be discounted for customers who sign up for 12 month to 48 month agreements.

Shortcode Fees
For the USA, if a customer selects to purchase a dedicated shortcode, then they will be charged a quarterly fee of $1,500 for a random dedicated shortcode. For the USA, if the customer wishes to select a vanity shortcode, with the numbers of their choosing, then the total quarterly fee will be increased to $4,500.

How Message Segments Work
The GSM character set allows up to 160 characters (including spaces) within a single message. However, if you include any non-GSM characters within your message, the character set will automatically fall back to the Unicode character set. The Unicode character set supports a wider range of alphabets and symbols (including emojis), but only allows up to 70 characters within a single message. Note: Emojis are supported by the Unicode character set, but take 2 characters to send.

If your SMS message exceeds 160 characters (or 70 characters for a Unicode-encoded message), it will be sent as multiple SMS messages, stitched together to appear as one long message on your subscriber’s mobile phone. Keep in mind that this may cause more messages to be sent than you’d expect— a message with 133 GSM-compatible characters and a single Unicode character (like an emoji) will be split into 3 messages when encoded. This would therefore incur charges for 3 SMS messages against your account (including carrier delivery fees for each of the 3 SMS messages).

If your MMS message exceeds 160 characters (or 70 characters for a Unicode-encoded message), it will be sent as one MMS and multiple SMS messages. To use the above example, a message with an image, 133 GSM-compatible characters, and a single Unicode character (like an emoji) will be split into 1 MMS and 2 SMS messages when encoded. This would therefore incur charges for 1 MMS and 2 SMS messages against your account (including carrier delivery fees for each of the 1 MMS message and 2 SMS messages).

Payments
All payments are due upon receipt.

Questions
For any questions or issues, please email support@convertable.co or contact your Customer Success manager.