Customer Strategy Manager

Saint Augustine, FL • Accounts • Full-time opportunity • Hybrid remote

About ConvertAble®
ConvertAble is a leader in conversational commerce, reinventing local business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to franchises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive millions in revenue for our customers, in addition to delivering powerful customer experiences.

We are looking for a driven individual to join our team as a Customer Strategy Manager. You will work to help refine and improve our customer success processes and playbooks to work at scale across hundreds of customers. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.


  • Cement the relationship with new and existing customers including: setting up integrations, managing account growth, assisting with new product adoption, and handling renewals
  • Manage 100-150+ accounts concurrently, prioritizing appropriately to ensure time is spent where impact can be maximized
  • Advise and groom clients to increase their usage, adoption, and ROI achieved through partnering with ConvertAble
  • Lead and present at select client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal and growth pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies
  • Help translate customer feedback into specific product requirements

Skills & Qualifications

  • 1 year of experience in a customer facing role
  • Account management experience preferred, but not required (ideally at a marketing/software company)
  • Interest in customer success techniques and strategies
  • Comfortable learning new software (for design, data management, and internal tools)
  • Extremely detail oriented and organized
  • Knowledge of HubSpot or related CRM tools preferred
  • Interest in startups, software and entrepreneurship

Benefits & Perks

  • Paid training
  • 401(k) matching
  • Health savings account contributions
  • Yearly professional development stipend
  • Monthly fitness stipend

Opportunity Type
Full-time opportunity

From $20.00 per hour


  • 8 hour shift
  • Monday to Friday

Supplemental Pay Types

  • Bonus pay
  • Commission pay

ConvertAble is an Equal Opportunity Employer
We’re committed to diversity and maintaining a work environment that is free from harassment and discrimination. We believe in embracing “self” and that our true strength lies in the diversity of our employees. For this reason, applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.